Descrição do trabalho
Global Support Associate/ Technical support - (Technical -L1 (Male only)
- Salary up to 25k in-hand
- 5 days working 2 Rotational off
- Rotational shifts
- 1 side cab/ Shuttle service (In odd hours)
- Required Excellent communication skills
Responsibilities :
- Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system.
- Use knowledge of web-based applications and networking to troubleshoot and resolve client issues.
- Perform tests to isolate the source of issues.
- Escalate issues to the Technical team when necessary.
- Liaise with all related teams and departments to ensure customer satisfaction
- Verify technical fixes from the Technical team.
- Use remote desktop sharing application to assist end-users and resolve issues.
- Provide efficient and timely support to customers across geographies.
- Adhere to processes defined for case logging via Salesforce or other tools as mandated.
- Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trends.
- Contribute positively to company standards of NPS -customer satisfaction tracking metrics.
Requirements :
- Btech-CS/IT or BCA or Bsc-CS/IT qualification.
- Possess 0.5 to 3 years of professional experience working in an International BPO with a Technical Support Team.
- Flexible with shift timings to support customers across geographies.
- Excellent with written and verbal communication.
- Passionate about Technical support.
